KSIIA Plush Washable Crate Dog Bed （For UK）

• Calming dog beds: KSIIA's fluffy dog bed is made of soft, extra plush fabric that covers your dog's sleeping area, making it ideal for all-day naps. The soft and warm dog bed will make your furry friend feel surrounded by love and allow them to relax quickly.
• Deluxe padding support: Filled with fluffy polyester fibre, this bed provides enough cushioning to make your pet's sleep extra comfortable, no matter what their sleeping style. It's also available in a variety of sizes for small dogs, puppies and kittens, and even large dogs. Bolsterless design gives pets lots of space to stretch out while they rest. Easy, step-on design allows older and disabled pets to easily get on without the need to jump.
• Durable & Anti-slip: KSIIA’s dog bed has a 300D oxford bottom, which is water, stain, and scratch-resistant. Thanks to the non-slip rubber dots on the bottom, KSIIA’s dog bed can be used on hardwood or tile floors. It will prevent accidental slipping, maintain the overall stability of the mat and make sure your dog feels secure while entering and exiting the bed.
• Easy care: Our dog crate beds are machine-washable, which frees up your hands! Don't worry about your bed becoming lumpy or uneven, the fixing points are designed to ensure that the padding is evenly distributed throughout the dog bed. However, please use a low-speed wash cycle and avoid using a fast machine wash, as this may cause damage to the dog bed.
• All breed sizes: Our washable dog bed is available in your choice of five sizes and three colours, suitable for most breeds including French Bulldogs, Corgis, Labradors, Border Collies, Golden Retrievers, and German Shepherds. The product will arrive slightly compressed, so please allow for a few days for the bed to expand to its full, nap-ready state! If you encounter any issues, please do not hesitate to reach out to us.
  

Q：How long will it take to ship my bed?

A：All of our bed ships within 1 business day, or even same day! All orders ship via Ground Shipping by default, which can take anywhere from 2-7 business days to arrive at your door, depending on how far you live from the warehouse.

Q：Is it machine washable?

A：Yes it is! All you need to do is machine wash the cover on cold temperature, dry on low heat.

Q：Are the beds chew proof?

A：While all our beds are “tear resistant” meaning, it holds up better against digging and scratching than most types of dog bed covers, it’s not 100% chew proof for determined dogs.However - we don't get many reports of chewed up beds. That's partially because we do a good job of hiding the zipper and sewing the seams properly.

Q：How does the 1 Years Warranty Work？

A：Our 1 years warranty guarantees that your dog's bed will not flatten and will retain at least 70% of its shape or we will replace the foam for free! Just contact us with a picture and we'll have a new piece of foam for you in no time. Please note, the warranty does not cover damage to the bed covers or any damage caused by chewing.

Q：What if my dog won't use the bed?

A：While this is rare, every once in a while, a dog won't get used to their new bed. With the Ksiia Bed, since 2019, this has been roughly 1.2% of customers.In almost all cases, given enough time, an at-first skeptical dog will eventually warm up to their Ksiia Bed and fall totally in love. But if it never happens.... that's ok! It's why we give you a full 30 day at home trial. Take your time to try the bed. We want your dog to have every opportunity to get the health benefits gained by sleeping on their Ksiia Bed. If they never warm up to it though, just contact us, and we'll give you a full 100% refund along with a hearty "thank you" for trying our bed!

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the USA. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

✔ 1 Year Warranty

Our 1 year warranty guarantees that your dog's bed will not flatten and will retain at least 80% of its shape or we will replace the foam for free! Just contact us with a picture and we'll have a new piece of foam for you in no time. Please note, the warranty does not cover damage to the bed covers or any damage caused by chewing.

Customer Service :support@ksiia.com