Orders are usually processed and shipped within 1 working days of purchase.
Orders & Shipping
When will my order ship?
How long does shipping take?
Shipping times vary as we do ship from different fulfillment centers based on your location. Average shipping time is about 2 to 7 working days. Your tracking number will be updated 1-7 days after your order has been shipped.
Where does the order start shipping？
We are partners with Amazon warehouse, where to ship depends on your location, we will choose the nearest Amazon warehouse for delivery.
What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.
Refund & Return
How do I cancel my order?
We are able to cancel orders within 30 DAYSafter the order is placed. we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
How does the 14-day free returns and exchanges work?
On the off chance your pup doesn’t like it or you would like to exchange the bed, please email our support team and they will be able to provide you with a return shipping label and all the instructions you need.（Support@ksiia.com）
What is your return policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 30 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. KSIIA
Products Related
How long does it take to set up?
Just a few minutes, and no tools are needed. Our video on the Setup page makes it easy!
Do the support arms need to be removed when the bed is washed?
Yes, the support arms need to be removed. If you want to wash the cover, you can remove the support arms for easier cleaning.
Where should I put my dog's bed?
Put the bed somewhere warm and draught-free and give your dog options.
What type of bed is best for dogs?
Young, healthy dogs will do fine on high-quality foam, but older, arthritic or injured dogs may require the extra support of an orthopedic bed containing high-density orthopedic foam.
What is a perfect bed for a dog?
Your dog's bed should be large enough to allow them to sleep in any position without hitting the floor, and consider walled dog beds if your pup is anxious. Machine washable dog beds are ideal as they are easy and quick to clean, while the style of your new dog bed should match your home.
How to clean a dog's bed?
To clean our dog beds, simply remove the cover and place it in the washing machine. Our dog bed covers are washable, making it easy to keep your pet's bed fresh and clean.
Didn't find your answer?
Don't hesitate to contact us