FAQ

What makes the Ksiia beds better than any other beds?

We use only the highest quality materials and take pride in the production of our beds. Extra filling, removable and washable covers and high quality zippers are all features you will find on our products

When Will My Order Ship?

Orders are usually processed and shipped within 1 working days of purchase.

How Long Does Shipping Take?

Shipping times vary as we do ship from different fulfillment centers based on your location. Average shipping time is about 2 to 7 working days. Your tracking number will be updated 1-7 days after your order has been shipped.

Where Does The Order Start Shipping？

We are partners with Amazon warehouse, where to ship depends on your location, we will choose the nearest Amazon warehouse for delivery

How Do I Cancel An Order?

We are able to cancel orders within 30 DAYS after the order is placed. we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

How does the 14-day free returns and exchanges work?

On the off chance your pup doesn’t like it or you would like to exchange the bed, please email our support team and they will be able to provide you with a return shipping label and all the instructions you need.（Support@ksiia.com）

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 30 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. KSIIA

What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card.