KSIIA Plush Washable Dog Bed （For UK）

• Luxurious Padding Support - Filled with 3-1/2" premium polypropylene fiber through 6 keyhole fixation, excellent elasticity supporting and long-lasting recovery ability, effectively comforts dogs with strong supports to bony and joint areas, pressure relief, relieve joint pain, body aches, arthritis.
• Ultra Soft Rose Velvet - Adopt heavy weight deluxe plush material make it super soft, fluffy, cozy and not easy to shedding, full stuffing to ensure your little furry friend surrounded by love & warmth, helps them to calm down faster, ease anxiety, and sleep well.
• Non-Slip Pad Design - This dog crate bed equipped with upgrade ANTI-SLIP & ANTI-SCRATCH bottom, prevents your dog kennel pad from moving when your pet steps on or off, they will feel secure and happy.
• Machine Washable - Thanks to the 6 keyhole fixation and high quality filling, our kennel pad can be fully washed by hand or washing machine and can remain shape after times wash. Let your pets enjoy a breathable, clean and hygienic crate bed.
• Multi-Purpose Dog Bed - This durable dog crate mat measures 35"L x 23"W x 3-1/2"H, for dogs up to 65lbs, it can be used as a crate bed, dog pillow, kennel bed, cage bed, crate pad even as a dog travel bed in a car or truck. It arrives as a vacuum packed bed in a box, so pat it or let it inflate for about 24 hours before your dog use it!

Q：How long will it take to ship my bed?

A：All of our bed ships within 1 business day, or even same day! All orders ship via Ground Shipping by default, which can take anywhere from 2-7 business days to arrive at your door, depending on how far you live from the warehouse.

Q：Is it machine washable?

A：Yes it is! All you need to do is machine wash the cover on cold temperature, dry on low heat.

Q：Are the beds chew proof?

A：While all our beds are “tear resistant” meaning, it holds up better against digging and scratching than most types of dog bed covers, it’s not 100% chew proof for determined dogs.However - we don't get many reports of chewed up beds. That's partially because we do a good job of hiding the zipper and sewing the seams properly.

Q：How does the 1 Years Warranty Work？

A：Our 1 years warranty guarantees that your dog's bed will not flatten and will retain at least 70% of its shape or we will replace the foam for free! Just contact us with a picture and we'll have a new piece of foam for you in no time. Please note, the warranty does not cover damage to the bed covers or any damage caused by chewing.

Q：What if my dog won't use the bed?

A：While this is rare, every once in a while, a dog won't get used to their new bed. With the Ksiia Bed, since 2019, this has been roughly 1.2% of customers.In almost all cases, given enough time, an at-first skeptical dog will eventually warm up to their Ksiia Bed and fall totally in love. But if it never happens.... that's ok! It's why we give you a full 30 day at home trial. Take your time to try the bed. We want your dog to have every opportunity to get the health benefits gained by sleeping on their Ksiia Bed. If they never warm up to it though, just contact us, and we'll give you a full 100% refund along with a hearty "thank you" for trying our bed!

Returns and Exchanges:

Contact us within 30 days of receiving the item for returns or exchanges.
Unauthorized returns will not be accepted.
Items must be unworn, unused, with tags, and in original packaging, along with proof of purchase.
Use a shipping method with tracking information for returns.

Non-returnable Items:
Sale items and gift cards.
Items damaged or lost due to customer handling.

Return Process:
Initiate Return: Email us with photos and your order number at Support@ksiia.com. Expect a response within 3 business days.
Ship Item Back: If approved, we’ll provide return instructions. Unauthorized returns will be rejected.
Refund/Exchange: After inspection (3-5 days), we’ll issue a refund or replacement.

Return Charges:
If the return is due to our error, we cover return shipping.
If due to buyer’s error (e.g., wrong size), the buyer pays return shipping.
No restocking fees.

Refunds:
Refunds processed within 2-3 working days after inspection.
Original shipping costs are not refundable.

Order Cancellations:
Orders can be canceled before shipping for a full refund.
Cancellations are not possible once the item is shipped.

1 Year Warranty

Our 1 year warranty guarantees that your dog's bed will not flatten and will retain at least 80% of its shape or we will replace the foam for free! Just contact us with a picture and we'll have a new piece of foam for you in no time. Please note, the warranty does not cover damage to the bed covers or any damage caused by chewing.

Order Processing Time:
Orders are generally processed within 24 hours of confirmation/payment, with possible delays for weekend orders. The warehouse operates Monday to Friday during business hours, excluding holidays.

Shipping Costs & Transit Time:
UK, USA:
Standard Shipping: 5-10 working days, Free
Express Shipping: 2-5 working days, $5
Delivery is only available within the U.S., excluding certain territories, and does not include P.O. Box or international addresses.

Tracking:
A shipping confirmation email with a tracking number will be sent once shipped (active within 24 hours). Tracking updates may take 48 to 72 hours. Contact us if tracking issues arise.

Delivery Delays:
For delayed orders, contact us at Support@ksiia.com for assistance.

Order Cancellations:
Orders can be canceled before shipping for a full refund. Cancellations are not possible once the order has shipped.

For any inquiries, contact us at Support@ksiia.com.