KSIIA Orthopedic Crate Bed ( For USA)

• Orthopedic Support - Our dog crate bed equips a 3-inch thick high-density egg crate foam, which helps evenly distribute our dog's weight, comfort our dogs with strong support to bones and joint, effectively relieves joint pain and arthritis, encourages deep and restful sleep, especially for puppies and older dogs.
• Ultra-soft & Waterproof - The sleeping area of the waterproof dog bed is made of 3-layer fabric. The outer deluxe plush surface is soft and skin-friendly. The middle TPU waterproof layer prevents liquid from penetrating, so that the foam won't get wet. The inner knit fabric lining is durable enough for long time use.
• Removable Cover & Durable Zipper - The outer cover of the pet bed is equipped with a premium L-shaped zipper, which is smooth and durable, makes it very easy to remove. The cover is machine washable for easy care. The upgraded fabric and reinforced stitches ensure the cover remains as good as new after multiple washes.
• Two-sided Design - One side of the dog bed features ultra-soft deluxe plush velvet, provides a warm shelter for our pet to snug in the cold weather. While the other side is made of Oxford fabric, it helps keep our dog cool in summer. The Oxford fabric is also durable enough to hold up to daily wear and tear.
• Size & Using Occasions - This orthopedic dog bed measures 35"L x 22"W x 3"H, for dogs up to 50lbs. It can be used as a dog crate pad, dog pillow, dog mattress, cage bed, crate bed at home, even as a dog travel bed in a car or truck. It arrives as a vacuum-packed bed in a box, so please let it inflate for about 24 hours before using.

Q：How long will it take to ship my bed?

A：All of our bed ships within 1 business day, or even same day! All orders ship via Ground Shipping by default, which can take anywhere from 2-7 business days to arrive at your door, depending on how far you live from the warehouse.

Q：Is it machine washable?

A：Yes it is! All you need to do is machine wash the cover on cold temperature, dry on low heat.

Q：Are the beds chew proof?

A：While all our beds are “tear resistant” meaning, it holds up better against digging and scratching than most types of dog bed covers, it’s not 100% chew proof for determined dogs.However - we don't get many reports of chewed up beds. That's partially because we do a good job of hiding the zipper and sewing the seams properly.

Q：How does the 1 Years Warranty Work？

A：Our 1 years warranty guarantees that your dog's bed will not flatten and will retain at least 70% of its shape or we will replace the foam for free! Just contact us with a picture and we'll have a new piece of foam for you in no time. Please note, the warranty does not cover damage to the bed covers or any damage caused by chewing.

Q：What if my dog won't use the bed?

A：While this is rare, every once in a while, a dog won't get used to their new bed. With the Ksiia Bed, since 2019, this has been roughly 1.2% of customers.In almost all cases, given enough time, an at-first skeptical dog will eventually warm up to their Ksiia Bed and fall totally in love. But if it never happens.... that's ok! It's why we give you a full 30 day at home trial. Take your time to try the bed. We want your dog to have every opportunity to get the health benefits gained by sleeping on their Ksiia Bed. If they never warm up to it though, just contact us, and we'll give you a full 100% refund along with a hearty "thank you" for trying our bed!

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the USA. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

✔ 1 Year Warranty

Our 1 year warranty guarantees that your dog's bed will not flatten and will retain at least 80% of its shape or we will replace the foam for free! Just contact us with a picture and we'll have a new piece of foam for you in no time. Please note, the warranty does not cover damage to the bed covers or any damage caused by chewing.

Customer Service :support@ksiia.com